Omni PGA Frisco Resort & Spa

I would leave more than 5 stars if I could! I've stayed in many hotels all over the world and this was truly one of the best experiences I’ve ever had. I booked a surprise birthday weekend for my partner and worked closely with Madison from Guest Experience to plan the entire stay. She was absolutely incredible! So responsive, thoughtful, and detail-oriented. She made sure the room was set up beautifully and went above and beyond to make the weekend feel special. The service throughout the entire property was a 10/10. Jason at the front desk was warm and helpful from the moment we arrived. Carla at Prairie was so nice and helpful, and dinner at Trick Rider was fabulous. Henry at Apron was so kind and even surprised my partner with Diet Cokes for his birthday (his favorite), which was such a thoughtful touch. From the spa to the grounds to every single staff member we interacted with, everything was seamless and exceptional. This was hands down one of the most enjoyable vacations we’ve had, and we can’t wait to come back!

Fantastic staff from the check in with Stephen.. he was so nice and knowledgeable and made sure we got the room we wanted.. the room was so co For table and the design was gorgeous- the king bed was so comfortable and the bedding was high end! We got a courtesy call from The management in morning and she was so nice to extend our checkout! The room was gorgeous, new and the view was amazing g! The staff is awesome! They know the hospitality business! Highly recommend!!

My wife, toddler and I had an incredible experience at Omni Frisco. The staff were amazingly accommodating to us having a toddler and meeting her needs. The hotel was clean, sophisticated yet comfortable, and welcoming. We already decided as parents that we WILL stay here again and at other Omni hotels across the country. Beyond satisfied.

Best SERVICE! Best rooms!! Best eating spots!! Great ambience!! Unmatched customer service all the way around!!! Shuttles to take you around the property, huge facility, something for all ages, I will definitely stay here again! Every restaurant gave large portions!! Reasonable rates for the portions! The okra & turkey BLT at the Ice House was a definite win, with the jalapeño jelly. Which tasted like sweet relish to me but the perfect addition to my sandwich. I was here for a dental conference and I was not disappointed. 3 pools 1 was adult only and to an empty nester “ADULT ONLY” is the nicest thing anyone could ever say to you!!

Beautifully designed facility & room as a golf lover! Customer service was inconsistent - a few really kind people but a few seemed to be racist to my dad. Our room wasn’t ready at 4 pm and we had to wait 30-40 minutes, though did receive a complimentary drink after some waiting. Front desk did not give us any reason or apologies. Please train your employees better! :)