Embassy Suites by Hilton Dallas Frisco Hotel & Convention Center

If it wasn’t for the location, friendly staff, and decent breakfast. I’d probably score this hotel a 2. I’m not one to complain a whole lot but my room wasn’t cleaned after I removed the DND sign. I had to call that same night to request fresh towels and trash removal. The hotel is very dated so don’t expect a modernized Home2suites vibe. The shower puddles a little, tv flickers, and one of our kitchenette drawers kept coming aloose. The young male receptionist was very patient and helpful when I experienced a personal dilemma. I was still able to check into my room within 40 minutes. The pool was a little chilly during the cold days, I thought the hotel would warm it up concerning the weather changing. The outer temp is warm like a sauna though and the pool bathrooms are freezing, I don’t recommend changing in there when wet. I had to wrap my nephew in a towel to protect him from getting sick. The breakfast was ok but it would be nice to have more selections for non pork eaters in the buffet. One attendant gave my mom and I a lid and tray to cover our food otw up to the room to avoid receiving germs in the public air. The view from the balcony and access to the many shopping areas and attractions is a nice touch. Hint, if you’re trying to avoid paying for parking, the baseball field parking was pretty empty all 3 days after Christmas if you’re willing to walk a few feet. Parking is to expensive for this hotel but maybe it will go toward the updated rooms in the future.

We arrived in Frisco today 1/7/26. We were greeted by the nicest lady. Her name is Angel! We felt totally at home once we met her. We flew in from Seattle. It was good having her check us in. When we got to our ur room we walk in and the floor had cuts in the carpet. We love staying at Embassy Suites. The room needs work, especially if I stub my toe right outside the rest room. I can handle blemishes in the room but the friendliness of the staff makes me feel good about being back in Texas. Thank for training them up right.

Came up for Thanksgiving. For the third time in several years. The hotel is great. Breakfast is great. The rooms are great. The staff is great. What stands out are the ladies who have to deal with all the late night shenanigans. Carlotta and Stacia make everybody feel welcome, even if it five minutes past closing. They run the show and they set the tone and this is why we come back every year.

Stayed for NYE… booked a premium “suite”, no different than a regular room but they gave us ~$10 in gas station snacks. Went to wash my face and NO hot water (let the water run for 10ish min). The staff working the reception were nice/respectful. Long line to check in, only one person working. Around 10:30 pm the neighbor had a bit too much to drink and was knocking on our door- maybe look at security guards to patrol?

Very pleased while there during my visit for a conference. The front desk was great! Willard, Blake and especially Hannah were great. Hannah working in her sling, was able to mange mange many during a large lunch rush by her self! With our conference going on. Blake was great, and Willard so on top of it and very expererineced. All of them, managed things with a smile with the crowd and got to know names, and loved it. great team! beautiful place ! My room was great, the rest of the staff was so wonderful!