Specialized Property Management Dallas

I wanted to give a review. I currently have a listing in Irving across from a house SPM is managing. I have at least 2 prospect that has applied and paid. They received an email stating the home is no longer available and that they would be processing a refund. Then they receive and email the following buissnes day saying they didn't get a response in a timely manner and that they still processed the application regardless. Then the following day they state they moved on with another application due to lack of documents even thought they did upload the documents and it was a holiday. I will upload screenshots as I have my clients consent for this. Hector Diaz refuses to give both clients a refund. I believe there is a longer chain of applicants as this home is priced right at market value with more to offer, making it appealing for other to apply. This is extremely unprofessional. My client and I have requested a refund many times and Hector does not comply.

Trust the reviews. We chose to overlook them, and now my husband and I are dealing with ongoing issues before we’ve even moved in. If you are the owner of the townhome in Lakewood - I hope you see this. My husband and I love the home and would be willing to pay a higher rate directly to you if you drop Specialized Property Management. They are beyond detrimental to your investment. The moment the lease was signed and the deposit was paid, any shred of customer services, decency, and professionalism went out the door. Last week I was left on hold for nearly an hour by a receptionist who claimed she was trying to reach the appropriate person, only to hang up on me. After that, my calls went unanswered for the rest of the day. I only received a response after emailing SPM that I would come into the office in person. The leasing manager, Stewart, has been the worst of all. I tried to speak with him to explain our frustrations and ask for answers to the questions we had been waiting on for over 3 weeks but it was clear that he had no interest in helping or taking responsibility for the situation. In fact, he was laughing during several parts of our call. Stewart is easily the most unprofessional person I have ever spoken with. Communications have been consistently poor. Every message requires follow-ups, and responses typically take 3-5 business days, if they come at all. Good luck ever reaching anyone over the phone. This is just the worst of what we have dealt with. I could not encourage you enough to look elsewhere and save yourself the headache of dealing with Specialized Property Management.

I cannot begin to reiterate enough how incompetent this company is. I am a business owner myself and I would be ashamed to own this business. Their lack of responsiveness and lack of ability to get the most simple things imaginable done at your home is truly impressive. Our most recent example is that we needed a new microwave and they brought the wrong size microwave out one time, then no microwave at all the next time, then the wrong size microwave again, then the wrong size trim kit the next time, then showed up without a trim kit the next time, then showed up to take measurements (again), then tried to come do measurements again… five months later and we aren’t even close to having this resolved. There’s definitely something “special” about this company alright… If you own a property and are considering using this company to manage your property, I would recommend you light a $100 bill on fire and ask yourself how fun that was and if you’d like to do it again and again every single day of the year. And if so, give these guys a call! However, if you have even a minor resemblance of a single brain cell, avoid these people with every ounce of your being. If you’re a prospective tenant, just pray nothing ever actually bad happens at your house because your home could seriously be unlivable and their lack of urgency as a “property management company” will make your blood pressure rise through the roof. It’s truly amazing… I can’t even imagine trying and putting in real effort to be as bad at my job as these people.

If I could give 0 stars I would. I fully regret working with this company. The only time that it seemed like this company would be a good choice is in the very beginning when I was expressing interest in their services. Aaron reached out many times and would return calls and was patient in answering all my questions. BUT once into the contract I found out that most of what Aaron and I talked about WAS NOT TRUE! He told me incorrect information and once I signed the contract I have found out that I am on my own. The leasing process was a nightmare and very slow. A employee even showed up to my house unannouced on a Friday night and let himself in. I have no idea what he was doing there as nothing need to be done! The "contractors" they use are a joke! They try to charge an insane amount of money for below par work and incorrect information. Example I was told I needed a new dishwasher for $1000. The dishwasher was brand new. I sent my own guy out and the problem was fixed for $100. No one answers or returns calls. There is no solid communication. There is too much to write. This is a horrible experience and at the end of the contract I will be searching for a different company.

Horrible experience as a tenant from the maintenance to communication to absolutely everything. Even the owner of the rental we had with them decided to end contract as soon as we were able to communicate and find out all the lies and poor management that was going on. Ripped me off from my deposit with bogus “deductions” even showed proof of the mistake of a “utility bill” that was charged to my account which billing period was before we even moved in. There respond since there contract ended they can’t do anything about it. Do not make the same mistake as we did and work with this scam of a company.