Baylor Scott & White Urgent Care+ Richardson

I had really bad experience. Yes I got in and out about 35 minutes and it was easy to set up but all they asked why was I there. They asked the degrees, they didn’t listen to chest when I said I was having troubles breathing, they didn’t look at my ears when I told them it was hurting, they didn’t look at my throat when I said it was hurting. They took a swab of nose and tested and that was it. Then doc came me to after introducing her name gave me my discharge paperwork and said don’t worry it’s just the flu. I had to stop her from leaving to ask if I got medicine which she pointed at paper and started to leave. No service just money, test results and medication. If that’s your thing this place is great.

I'm very impressed. I called to get a same day appointment and was able to get in with 10 minutes. Check-in was extremely fast and friendly. My Medical Assistant Amber was very attentive and compassionate about my care. The Nurse Practitioner Dinah Ogeto was very compassionate and she has some of the best bedside manners that I have ever encountered. This was fast, friendly care for such an affordable valve. I signed for their Advantage Plan.

I had an amazing experience at Baylor Scott & White Urgent Care – Richardson! 👏 The staff was incredibly kind, professional, and efficient. I was seen quickly, and everyone made me feel comfortable from the moment I walked in. The clinic is super clean and well-organized, and the medical team took their time to explain everything clearly without rushing. I truly appreciated how caring and respectful the whole team was. Everything went smoothly, and I left feeling confident and well taken care of. Highly recommend this location for anyone in need of urgent care — absolutely five-star service! 🙌

Location was not clean. I understand it's flu season but so many sick people coughing & no one to suggest they wear a mask. Front desk very polite but overwhelmed with patients. No Lysol, clorox wipes or air machine in site. Please enforce use of mask during flu season.

I don't have a problem with a doctor or nurse but the billing or financial system of this business is horrible! Every time I am charged $50 for a visit and every time I have to reach out and fight with them because my insurance is actually covering it with only $10 copay. Last visit was 4 months ago and they still didn't issue me refund!