Ashley Store

Luciano was experienced, knowledgeable and friendly. I arrived late evening on a Saturday night and he responded efficiently to my inquiries. He said he’d been there 14 years, that longevity and loyalty from the company with good employees impressed me. He helped me find what I’ve been looking for designed for my space and worked a deal meeting my budget. Quality furniture with after sale support. I may pay more but I feel confident I will get the after sale support and the furniture will last. Missing from some big box companies.

can’t say enough amazing things about the experience I had at Ashley Furniture – Plano location, thanks to Julio and his manager Gayle. From the moment we walked in, the level of service, attention to detail, and genuine care were exceptional. Julio truly went above and beyond. His mindset was clearly “we will do anything to earn your business,” and he backed that up every step of the way. He was patient, knowledgeable, and made sure we felt confident and comfortable with every decision we made. Gayle’s leadership and support only elevated the experience even more. Together, they created an environment where we felt valued and respected as customers. Because of them, we didn’t just return — we came back to purchase both our living room furniture and our bedroom furniture. This is what outstanding customer service looks like. If you’re shopping at Ashley Furniture in Plano, ask for Julio and Gayle. They are the reason customers keep coming back.

My wife and I had the opportunity to meet the dream team! This team included Derrick, Mrs. Betty, Robert and Christian. They treated us like they appreciated us coming to their store. They listened to us and we listened to them. It was a very pleasant buying experience. If I make another furniture purchase, these will be the first people I think of. Great people in the Plano store.

This is my third purchase from Ashley, one on the website, two in-store. I browsed the store before I bought my bookcase. I'm old and I like to see and touch products before buying. Every time I've shopped, even telling the sales clerks I'm not buying in the store, they were super helpful, walked me around and discussed options and prices. I recently purchased a recliner sofa, which so far, my dogs and I love. This last purchase was a large TV stand. Its roomy, and has lots of adjustable shelves. I am very happy with my purchases and cannot recommend this store and the employees enough. Throughly professional, polite and friendly.

I had a great experience at Ashley Furniture! I purchased a bed, dresser, chest of drawers, and nightstand, and the entire process was smooth from start to finish. Tawanda Johnson is the best, she was courteous, knowledgeable, and fair. I truly appreciated her excellent customer service and attention to detail. Highly recommend asking for her if you visit! sounds good